TY - JOUR
T1 - The relationship between organizational factors and resident satisfaction with nursing home care and life
AU - Lucas, Judith A.
AU - Levin, Carrie A.
AU - Lowe, Timothy J.
AU - Robertson, Brian
AU - Akincigil, Ayse
AU - Sambamoorthi, Usha
AU - Bilder, Scott
AU - Paek, Eun Kwang
AU - Crystal, Stephen
PY - 2007
Y1 - 2007
N2 - We examined the relationships between nursing home (NH) resident satisfaction and NH organizational characteristics, while controlling for the effect of resident characteristics within facilities. We used a stratified, random sample of NHs (N = 72) from two states and a prescreened and randomized sample of 1496 residents. Data sources included resident interviews, an administrator survey, the Minimum Data Set (MDS), and the Online Survey, Certification and Reporting System (OSCAR). Using Hierarchical Linear Modeling (HLM) techniques, we found that non-chain affiliation, certified nursing assistant staffing, and provision of a family council had significant positive effects on total resident satisfaction. The presence of a special care unit was associated with lower levels of satisfaction.
AB - We examined the relationships between nursing home (NH) resident satisfaction and NH organizational characteristics, while controlling for the effect of resident characteristics within facilities. We used a stratified, random sample of NHs (N = 72) from two states and a prescreened and randomized sample of 1496 residents. Data sources included resident interviews, an administrator survey, the Minimum Data Set (MDS), and the Online Survey, Certification and Reporting System (OSCAR). Using Hierarchical Linear Modeling (HLM) techniques, we found that non-chain affiliation, certified nursing assistant staffing, and provision of a family council had significant positive effects on total resident satisfaction. The presence of a special care unit was associated with lower levels of satisfaction.
KW - Nursing homes
KW - Organizational characteristics
KW - Resident satisfaction
UR - http://www.scopus.com/inward/record.url?scp=34147128217&partnerID=8YFLogxK
U2 - 10.1300/J031v19n02_07
DO - 10.1300/J031v19n02_07
M3 - Article
C2 - 17409050
AN - SCOPUS:34147128217
SN - 0895-9420
VL - 19
SP - 125
EP - 151
JO - Journal of Aging and Social Policy
JF - Journal of Aging and Social Policy
IS - 2
ER -