The relationship between organizational factors and resident satisfaction with nursing home care and life

Judith A. Lucas, Carrie A. Levin, Timothy J. Lowe, Brian Robertson, Ayse Akincigil, Usha Sambamoorthi, Scott Bilder, Eun Kwang Paek, Stephen Crystal

Research output: Contribution to journalArticlepeer-review

22 Scopus citations

Abstract

We examined the relationships between nursing home (NH) resident satisfaction and NH organizational characteristics, while controlling for the effect of resident characteristics within facilities. We used a stratified, random sample of NHs (N = 72) from two states and a prescreened and randomized sample of 1496 residents. Data sources included resident interviews, an administrator survey, the Minimum Data Set (MDS), and the Online Survey, Certification and Reporting System (OSCAR). Using Hierarchical Linear Modeling (HLM) techniques, we found that non-chain affiliation, certified nursing assistant staffing, and provision of a family council had significant positive effects on total resident satisfaction. The presence of a special care unit was associated with lower levels of satisfaction.

Original languageEnglish
Pages (from-to)125-151
Number of pages27
JournalJournal of Aging and Social Policy
Volume19
Issue number2
DOIs
StatePublished - 2007

Keywords

  • Nursing homes
  • Organizational characteristics
  • Resident satisfaction

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